I worked in a customer service position long enough to realize how much we enjoyed the rare, strange customer request. Therefore, I may not be the most annoying customer they deal with today, but I might manage to be the strangest. And I'm hoping to get "help me Obi-Customer-Support-Kenobi" to become a catch-phrase repeated regularly with much mocking laughter in the customer support offices of PG&E. Just 'cause I'm that kind of person.
I will follow-up with what kind of response I get.