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26 March 2004 @ 02:07 pm
*Insane Laughter*  
So, I did my ritual morning call to Earthlink tech support today. This time I happened to get lucky on the tech rep roulette, and managed to get one that had his brain engaged. He called over to MCI and actually gnawed on them for a while, and managed to get out of them what the problem is...

At least two weeks ago a tool which MCI uses to change around DSLAM routings broke. They need this tool to be able to fix my problem. Since their tool does not work, they are not actually doing ANYTHING to fix my DSL, and have not since a case was opened with them two weeks ago. (Remember, it took Earthlink a week to figure out that the problem was with MCI.)

I'm not sure what my options are at this point. Brain Engaged Tech Guy said that he was getting managers at MCI on the phone and would keep "reaming them" to get some resolution on this. I guess I can hope that will do it. Otherwise, I'm looking at Comcast or SBC. I'm worried that Earthlink mentions Comcast on their support home page, and I have various issues with SBC. Not good choices all around.
Leighlucifie on March 26th, 2004 10:37 pm (UTC)
if you can get it - what about switching to cable?
Taerieltaeriel on March 27th, 2004 12:19 am (UTC)
Wait, let me see if I understand this correctly.

The tool is broken.

They need the tool to fix the DSL.

They aren't fixing the tool because... because... because it is broken?? o.0