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16 March 2004 @ 09:30 am
It sounds like MCI is in the process of doing a DSLAM move on our account, and so they have wiped out all of our account settings. Once seshat gets back, I'm going to be asking all kinds of questions about what exactly they are doing, and why it takes 11 days of service outage to do it.

Sadly, Casey the cool service tech who actually LOOKED at the problem and figured out that it wasn't a bad modem problem is no longer with Earthlink. They have shut down his call center, so his last day was yesterday. So it's back to playing "find the competent tech" roulette.

I looked at Comcast, and it's not really a good option. They will be even more expensive than Earthlink and I would have to buy a cable modem, and it looks like I would have to pay for installation. Considering that I don't know if I will be able to go with Comcast once we move, I think this isn't a great idea.

At this point I'm pretty much resigned to calling Earthlink daily, and having no DSL until after the move. Which is pretty pathetic, since I know that there will be no moving for at least six weeks, probably longer. Feh.
Current Mood: worn out
Taerieltaeriel on March 16th, 2004 09:13 pm (UTC)
You don't actually have to buy the cable modem - I rent mine. Likely, it would be more economical in the long run to buy one, but... Also, they very often have deals that include free basic installation, which is totally all that you need; the deals often also include things like half-price for the first few months. So you could actually get it for a good price for a while. *shrug* I don't know if this would make it worth it for you; just thought I'd mention the possibility.
(Anonymous) on March 17th, 2004 06:48 am (UTC)
Sorry, can't help with explanations of DSL issues. I worked for the competition, and the technology was very different. Cadhla might know. When we did node moves (the cable modem equivalent of a DSLAM move afaik) they were done in four hours or thereabouts, unless things were utterly hosed.

What's the atlas you wanted me to look for? I found a bookstore in Kyoto, but I realized you didn't tell me the title. I should be checking e-mail every other day or so, so e-mail me or post it here and I should see it.


(from a net cafe in Kyoto)