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09 March 2004 @ 07:35 am
Curse You, Sam!  
No, not that Sam. I'm talking about Sam, the barely literate dork from Earthlink tech support who did an absolutely horrific job of trying to troubleshoot my DSL problem, then told me on Saturday that someone was going to take a look at my line within 24 hour but in reality did absolutely nothing. Curse you, Sam. I hope your next review is horrible. Have some bad vibes for your effort. Oh, and try to learn English -- I've heard it's helpful when doing phone support for customers in the US.

So after hearing absolutely nothing on my DSL problem for over 48 hours, I called Earthlink back. I got a rep who actually seemed to have a clue, and didn't treat me like I was a moron. This was progress. She also seemed to grasp that error messages reading "Hardware error" usually do not indicate a software reinstall solution -- particularly not when the (obviously clued) customer states very firmly that they have not installed any new software nor made any changes on the system. (You hear that, Sam? "Hardware error" does not equal "reinstall software". Got it?)

So now it looks like the modem has gone bad. Which, actually, I had asked the illustrious Sam about. (His response was to reconfigure my network settings in a nonsensical manner.) If Illustrious Sam had told me back on Saturday that I might want to get a new modem, then all would have been fine and I would have picked one up over the weekend -- when I had time. Now (since I didn't get a competent rep for two more days) I am going to end up having to skip my class in order to pick up a modem. Heaven knows when I'll have time to configure it.

On the bright side, roomie figured out that the phone number we were using to connect on the dial-up wasn't the right one. On the down side, it causes both of our computers to shut down and reboot about every 5-10 minutes. I am still not a happy customer.

It's a good thing there is no World Rally Radio, since I seriously doubt that I'll be able to get this fixed by the weekend. OTOH, I'm starting to seriously consider that $435 flight down to Mexico. I could really use a vacation...

In unrelated news, I go begging a new mortgage broker for a loan today. *crosses fingers* I hope this one goes better.
Current Mood: frustratedfrustrated
Grand Moff Davidgrandmoffdavid on March 9th, 2004 03:54 pm (UTC)
I was about to give you a recomendation for a great morgage guy, but then I remembered that he isn't in the same state as you. Unless, of course, you wanted to move. I'm just saying...
Sandpanthersandpanther on March 9th, 2004 04:33 pm (UTC)
What do gas prices look like up there? I could be tempted...

(Okay, so maybe the roomies might not be so excited by the idea. But it can't hurt to ask, right?)
Taerieltaeriel on March 9th, 2004 04:21 pm (UTC)
Stupid tech support guy. Grrr. That has got to be so annoying.

Do you have a house that you're hoping to make an offer on? Or do you generally secure a loan before you pick out a house? I really don't know how this house loan business works.
Sandpanthersandpanther on March 9th, 2004 04:41 pm (UTC)
You have to have a loan pre-approval before most real estate agents will talk to you. Mainly they don't want to waste their time looking at houses that you really can't afford. So first you get a promise of getting the money, then you find the house. Then you find the next house because you'll lose the bid on the first one. And the second one. Later, rinse, repeat. Eventually you will find one that someone accepts your bid on, and you go back to the loan people and say "fork over the money." Then, depending on how lucky you are, they either make you sign a whole lot of papers and they fork over the cash, or they give you a whole lot of hassle scrambling around at the last minute trying to come up with the cash. Once the money actually comes through, you sign a bunch more papers and wait a while. Then you assume more debt than you can reasonably pay off for the majority of your natural life. But hey, at least you own a house!

I am seriously thinking of the merits of moving to Iowa, where at least I could afford the housing. Not that I'm bitter and frustrated, oh no.
Not all those who wander are lost.mizzykitty on March 10th, 2004 07:49 am (UTC)

I know, I thought about mexico loooong and hard. hehe.